Last Updated: March 2026
At Xtreme HD IPTV, customer satisfaction is important to us. Please review our refund policy carefully before purchasing any IPTV subscription.
1. Refund Eligibility
Refund requests may be considered under the following conditions:
- The service is not activated or delivered
- Technical issues that cannot be resolved by our support team
- Duplicate payments made by mistake
Refund requests must be submitted within 24–48 hours of purchase.
2. Non-Refundable Situations
Refunds will not be provided in the following cases:
- User device incompatibility
- Internet connection issues
- Lack of knowledge on how to use IPTV services
- Change of mind after service activation
We encourage customers to contact our support team for assistance before requesting a refund.
3. Refund Processing
Approved refunds will be processed through the original payment method used during purchase.
Processing time may take 5–10 business days depending on the payment provider.
4. Trial or Test Accounts
If a trial service is provided, customers are encouraged to test the service before purchasing a full subscription.